Privacy Policy

Effective Date: November 7, 2026

Website: https://sc.sitecrafted.com

At SiteCrafted Web Solutions, founded and operated by Sandeep Sangam (MCA – ICFAI University, 2007 Passout; 15+ Years WordPress Web Design & Development Veteran), we recognize that your personal privacy is paramount. This Privacy Policy details the types of personal and technical data collected on sc.sitecrafted.com, how it is handled, and our measures to safeguard your information.

By accessing our website, registering an account, or acquiring our readymade WordPress website solutions and digital products, you consent to the data collection and usage practices described in this policy.

1. Data Controller & Legal Entity

All data collection, storage, and processing activities are managed by SiteCrafted Web Solutions, an enterprise established under Indian law.

  • Operating Firm: SiteCrafted Web Solutions

  • Founder & Data Controller: Sandeep Sangam

  • Registered Office: #2-1-4/4A, Budidagadda Basthi, Kothagudem, Bhadradri Kothagudem District, Telangana – 507101, India

  • Official Contact Email: hello@sc.sitecrafted.com

2. Information We Collect

We collect necessary information to fulfill digital product orders, manage customer accounts, deliver instant file downloads, and comply with statutory legal requirements.

A. Personal Identification Information

When you purchase digital products, create an account, or contact support, we collect:

  • Full Name

  • Email Address (used for authentication and digital file dispatch)

  • Billing Address (mandatory for statutory invoice generation and tax compliance)

  • Phone Number (for transaction verification and instant customer support)

B. Non-Personal & Technical Diagnostics

Whenever you interact with our platform, our servers automatically log non-personally identifiable diagnostic information:

  • Browser type, user agent, and browser version

  • Operating system, screen resolution, and hardware device category

  • IP address, referring URLs, and ISP network route data

C. Payment Information & Financial Security

SiteCrafted Web Solutions does not capture, process, or store credit card numbers, debit card details, CVVs, or Net Banking credentials on our web servers.

All financial transactions are handled off-server by certified, compliant payment gateways such as Razorpay. Razorpay independently collects and manages payment instrument data under its respective security certifications.

3. How We Use Your Information

We process your personal information strictly for legitimate commercial and technical operations:

  • Digital Product Fulfillment: Generating secure, time-expiring download links and delivering purchased turnkey website packages.

  • Order Processing & Account Management: Authenticating account access, verifying order integrity, and tracking purchase history for ongoing file re-downloads.

  • Statutory Tax & Accounting Compliance: Utilizing submitted billing addresses to calculate and generate legal audit invoices.

  • Customer Support: Resolving technical queries, import setup guidance, and service tickets directly.

  • Transactional Communications: Sending system-generated purchase receipts, download credentials, critical security patches, or account notifications. We do not engage in unsolicited third-party marketing spam.

4. Data Retention Principles

We retain collected data only as long as required to fulfill commercial services and satisfy Indian statutory regulations:

  • Account Records: Maintained continuously while your account remains open to provide permanent access to your downloadable website files.

  • Accounting & Transaction Logs: Retained for a mandatory statutory period of at least 7 years in compliance with Indian financial accounting, auditing, and GST laws.

  • Marketing Subscriptions: Kept strictly until you opt out or click the "Unsubscribe" link in any informational message.

5. Data Security & Storage Standards

We enforce industry-standard security protocols to defend your personal data, customer records, and stored credentials against unauthorized access, disclosure, or tampering:

  • Encrypted Transmission: All network traffic to and from sc.sitecrafted.com is encrypted using modern 256-bit certificates.

  • Environment Hardening: Our production hosting stack features strict access controls, database isolation, regular malware scanning, and proactive firewall defenses.

  • Access Governance: Access to customer records is restricted solely to authorized administrative staff for support and order verification.

6. Information Sharing & Third Parties

We do not sell, rent, lease, or monetize customer identity data to data brokers or third-party advertisers.

We share strictly bounded data sets with verified service partners essential to platform operation:

  • Payment Aggregators (Razorpay): Billing amounts, currency, customer names, and contact details for payment clearance.

  • Analytics & Performance (Google Analytics): Anonymized, aggregated usage behavior to evaluate site performance, page load times, and broken asset routes.

  • Transactional Email Systems: Secure mail relay infrastructure utilized to deliver purchase receipts, download keys, and password recovery emails.

  • Legal Disclosures: Information may be disclosed if required by law enforcement, court order, or formal regulatory compliance mandates.

7. Cookies and Browser Storage

Our site utilizes cookies and local browser storage to manage web application state:

  • Essential Session Cookies: Required to maintain authentication tokens, preserve user sessions, and handle shopping cart items.

  • Performance & Telemetry Cookies: Help diagnose server response errors, navigation bottlenecks, and platform stability.

You may disable or block cookies through your individual browser configuration; however, doing so will degrade shopping cart workflows and secure member download portals.

8. Your Data Protection Rights

In alignment with global privacy frameworks and the Indian Digital Personal Data Protection Act (DPDP), users maintain specific rights regarding their stored personal data:

  • Right to Access: Request a transcript of personal data held under your user profile.

  • Right to Rectification: Request corrections for out-of-date, incomplete, or inaccurate contact and billing details.

  • Right to Erasure: Request the deletion of your user account (excluding historical transaction logs that must be maintained under statutory tax auditing obligations).

  • Right to Opt-Out: Withdraw consent at any time from optional newsletters or promotional announcements.

9. Modifications to This Policy

SiteCrafted Web Solutions reserves the right to amend this Privacy Policy to reflect technical updates, service modifications, or changes in legal regulations. When adjustments occur, the "Effective Date" at the top of this document will be revised accordingly. Continued usage of our website signifies acceptance of the amended policy.

10. Contact Information

For data inquiries, rights verification, or privacy concerns, contact:

  • Entity: SiteCrafted Web Solutions

  • Founder / Technical Head: Sandeep Sangam (MCA, 15+ Years WordPress Veteran)

  • Official Website: https://sc.sitecrafted.com

  • Direct Email: hello@sc.sitecrafted.com

  • Registered Address: #2-1-4/4A, Budidagadda Basthi, Kothagudem, Bhadradri Kothagudem District, Telangana – 507101, India