Refund and Cancellation Policy

Effective Date: November 7, 2026

Website: https://sc.sitecrafted.com

At SiteCrafted Web Solutions, founded and operated by Sandeep Sangam (MCA – ICFAI University, 2007 Passout; 15+ Years WordPress Web Design & Development Veteran), we engineer premium, turnkey readymade WordPress website products and digital solutions.

Because our offerings consist of intangible digital products delivered via immediate internet download and cloud access, we maintain a clear Refund and Cancellation Policy to safeguard software distribution integrity and preserve operational standards.

1. The Nature of Digital Software Goods

When purchasing any "Readymade WordPress Website," "Turnkey Template Preset," or digital software bundle from sc.sitecrafted.com, you acknowledge that these assets are irrevocable, non-tangible goods.

Unlike physical retail merchandise, downloadable digital archives and source files cannot be physically returned or un-consumed once access is granted. Upon generation of a secure download token, file streaming, or dashboard access, the digital product is deemed fully delivered and utilized under digital commerce standards.

2. Standard "No Refund" Policy

As a general operational rule, SiteCrafted Web Solutions does not provide refunds once an order transaction is executed and file access is authorized. This policy is enforced because:

  • Instant Digital Delivery: Digital product files, templates, and installation guides become accessible in your dashboard immediately upon payment confirmation.

  • Open-Source Nature: Products engineered under the GNU General Public License (GPL) can be archived and saved permanently on local hardware once downloaded.

  • Interactive Live Demos: We maintain comprehensive, fully functional live demonstration environments for our readymade websites, enabling you to inspect page layouts, mobile responsiveness, and design structures before purchase.

3. Strictly Qualified Refund Exceptions

Refund evaluations are considered exclusively under the following specific circumstances:

  • A. Systemic Non-Delivery:

    If a technical issue with payment processing or our dispatch system prevents access to your purchased files, and our engineering support cannot supply the files manually within 24 hours of notification, a full refund will be processed.

  • B. Verified Technical Archive Corruption:

    While all website packages are verified in production environments prior to release, if the core installation package archive (.zip or deployment bundle) is genuinely corrupted and our support team cannot provide an extraction-ready replacement file within 3 business days, a refund will be approved.

  • C. Accidental Duplicate Transactions:

    If duplicate payments occur for the identical product due to network lag or accidental double-checkout, the redundant transaction will be promptly reversed following verification.

4. Non-Refundable Scenarios

To safeguard our digital assets against friendly fraud and unauthorized retention, refunds will not be granted under any of the following circumstances:

  • Change of Mind: Deciding you no longer require the product, prefer another niche layout, or changed commercial directions post-purchase.

  • Basic Technical Proficiency Gaps: Our products are designed for rapid deployment, but baseline competence in WordPress operation, web hosting file managers, or local testing environments is assumed. We do not refund due to an unfamiliarity with core WordPress management.

  • Substandard or Restricted Hosting Environments: Deploying on outdated server infrastructure that fails to meet baseline PHP specifications, execution timeout thresholds, or memory requirements ($256\text{ MB}+$ recommended), or using locked-down hosting stacks that prohibit automated archive unpackers.

  • Third-Party Plugin Conflicts: Conflicts arising from external plugins, third-party addons, or external scripts introduced after unboxing our standard builds.

  • Absence of Developer License Keys: Requesting refunds because a product does not bundle upstream author commercial purchase codes or direct one-click auto-update licenses. Our documentation states that core layouts and custom engineering operate without third-party activation keys.

5. Order Cancellation Rules

Because file delivery and download provisioning execute instantaneously upon checkout, standard cancellation of a completed order is not feasible.

  • Pre-Download Cancellation Window: If an order has completed but our access logs confirm that zero download attempts, API token creations, or file fetches have occurred, a cancellation request submitted within 2 hours of purchase may be evaluated at our sole discretion.

  • Future Service Subscriptions: For any optional recurring maintenance services or support retainers, cancellations apply to upcoming billing cycles without pro-rata refunds for the current active period.

6. Payment Disputes & Chargeback Protocol

We require all customers to contact SiteCrafted Web Solutions technical support at hello@sc.sitecrafted.com to resolve any delivery or checkout issue prior to initiating a dispute with an issuing bank or payment aggregator.

  • Chargeback Evidence Submission: In the event of an unjustified payment dispute or chargeback initiated through Razorpay or financial institutions, we submit comprehensive server audit logs, download timestamps, IP delivery traces, and checkout agreement records to verify full service delivery.

  • Account Revocation: Users initiating fraudulent disputes, unauthorized claims, or chargebacks will have their customer account permanently revoked and will be barred from future product releases across the SiteCrafted network.

7. Refund Execution Timeline

Upon formal written approval of a refund by SiteCrafted Web Solutions management:

  • The transaction reversal is initiated directly via the original payment channel (Razorpay).

  • Funds typically reflect in your bank account, card statement, or UPI account within 5 to 7 business days, governed strictly by your issuing financial institution's processing schedules.

8. Environment Compatibility Notice

Our readymade WordPress websites are engineered and tested against active stable releases of WordPress, standard PHP environments ($8.1$ to $8.3$), and standard web server configurations (Apache, Nginx, or LiteSpeed). Review the live interactive previews and verify your host environment settings prior to completing your purchase.

9. Submitting a Claim

To submit an inquiry regarding an unfulfilled order, accidental duplicate payment, or corrupt archive, email hello@sc.sitecrafted.com with the following information:

  1. Registered Account Email

  2. Payment Gateway Transaction ID / Order ID (from Razorpay receipt)

  3. Product Name & Date of Purchase

  4. Detailed Technical Summary (including uncompressed server log excerpts or descriptive screenshots for verified technical issues)

10. Commercial Entity Details

  • Enterprise: SiteCrafted Web Solutions

  • Founder & Technical Head: Sandeep Sangam (MCA, 15+ Years WordPress Veteran)

  • Official Website: https://sc.sitecrafted.com

  • Direct Support Email: hello@sc.sitecrafted.com

  • Operating Location: #2-1-4/4A, Budidagadda Basthi, Kothagudem, Bhadradri Kothagudem District, Telangana – 507101, India.